I am missing an item in my parcel

You received your parcel, and you've realized that your furry friend didn't receive all the delicious products he was waiting for? 

We are very sorry to hear that this rare inconvenience has happened, this was not expected! But don't worry! The whole Edgard & Cooper team will fix this problem for you!🤗

You just need to contact us making sure to send us: 

  • a picture of the box from the outside
  • a picture of the packing slip

Once you have done this, our team will promptly make sure your four-legged friend is happy again with his favourite food.

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