My payment was declined, what should I do?

1. Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

  • Check the card details to make sure the information is correct, e.g. the expiry date or your billing address.
  • Make sure you enter the security code correctly.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
  • If you've checked all of the above, try paying with another card.

 2. Who to contact

If your payment has been declined through the 3D secure security measures, then you’ll need to contact your bank for further information

If you've received an error message, contact our Customer Happiness Team via with as many details as you can about the issue - including a screenshot of the error message you receive, and we'll try to resolve it as soon as we can.

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